FAQ

COVID-19 Information

We’re committed to doing everything we can to ensure we can continue bringing amazing live concerts to fans. Starting October 4th, prior to entry into Arizona Federal Theatre, ALL shows will require attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination (at least two weeks after final dose). Proof must be a PRINTED copy of a negative test result or vaccination, or the original vaccination card. Tests must be administered by a medical facility or pharmacy. At-home rapid tests are not accepted for entry.

Please note that requirements and venue protocols, such as testing and vaccination, are subject to change, so be sure to check back closer to your event date for the latest information.

For maximum convenience, you may schedule your on-site 15-minute rapid test (simple front-of-nose swab) now. Your results will be uploaded to your phone to get a Green Pass for entry.

Explore shows with on site testing here: https://bit.ly/AZFTesting

Face coverings are strongly recommended for fans who are not fully vaccinated, unless actively eating or drinking, per CDC guidelines.

Where should I park when I come to the Theatre?

Adjacent parking garage is at 4th Ave and Adams (Adams Street Garage). The garage opens at 6pm Monday through Friday. Garage opens earlier on weekends. Spaces are available to purchase online and through the box office. Parking is $15.00 day of show and cash only. Note: Not applicable for shows during weekdays before 6pm.

Arizona Federal Theatre has a strict NO FIREARMS policy

Please review our Customer Safety Policy.

What are some of the security rules at the venue?

Items Allowed:

To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (4.5”x 6.5”).

Small Purses (abiding by the clear bag policy), Fanny Packs, Personal Cameras, Binoculars

Items NOT Allowed:

No bags larger than 12"x12", Backpacks, Outside Concessions, Laser Pointers, Professional Cameras, Video and/or Audio Recorders, Ipads, Laptops, Selfie Sticks, Vape Machines

No pets other than "assisting" animals.

Some items may not be listed that are up to venue and tour discretion

Please review our Customer Safety Policy.

What is the Box Office phone number?

602.379.2888 press 2

When is the Box Office open?

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Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at Arizona Federal Theatre will be open on-day-of-show only.

If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information. We look forward to seeing you at our next show at Arizona Federal Theatre!</p>

What types of payment are accepted?

We are now a CASHLESS venue - all point of sale will only accept credit card (Visa, MasterCard, American Express, Discover) or mobile payment (Apple pay, etc.)

Please note that the parking garage on 4th Ave & Adams St. is CASH ONLY

How does Will Call work?

Will Call is at Arizona Federal Theatre Box Office. The Box Office is located in front of the building on the corner of 4th Ave. and Washington St.

Please have a PHOTO ID, the CREDIT CARD the tickets were purchased on, and your CONFIRMATION number.

WILL CALL PICK-UP:

ARIZONA FEDERAL THEATRE requires that customers picking up WILL CALL tickets furnish the following:

1) PICTURE IDENTIFICATION THAT MATCHES THE PICK-UP NAME

2) CONFIRMATION NUMBER THAT MATCHES THE CUSTOMER ACCOUNT

How can I purchase Accessible Seating?

To purchase accessible seating please call the Box Office at 602.379.2888 press 2. Limited Mobility seating is available. To purchase limited mobility seating please call the Box Office at 602.379.2888.

Sight and Hearing impaired seating is also available.

Is smoking allowed at the Theatre

ARIZONA FEDERAL THEATRE is a non-smoking facility. Smoking areas outside building are available, depending on event.

What is the camera policy?

Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval.

Binoculars are allowed.

No Laser Pointers allowed

No Video Cameras allowed

No Recorders allowed

Are assisted listening devices available?

Assisted Listening Devices are available for patrons requiring hearing assistance for shows at the guest services window located in the east lobby

Do children need a ticket?

Children 12 months and younger are free with paid adult ticket.

What time do you recommend arriving?

ARRIVE EARLY

Doors are open one-hour prior to show time unless otherwise noted. We recommend that you arrive early.

Due to security and safety of guests camping out overnight is NOT PERMITTED, only day/morning of show is.

Can I purchase show parking in advance?

You can purchase parking in advance in three different ways:
1. Go on Ticketmaster.com or Livenation.com and type in the name of the show you are going to see followed by "parking" in the search box.
2. Before you are about to purchase your tickets online select the parking option right for you.
3. Call (602) 379-2888 ext. 2

Please note that the parking garage on 4th Ave & Adams St. is cash-only on the day of show

Does the Theatre have food and beverage?

A full concession menu is available on site. Beer, Wine, and other specialty cocktails are available with proper ID.

Are VIP programs available

Please email ArizonaFederalTheatre@livenation.com

How can I get the band to announce a special occasion for me from the stage?

Artists typically will not be able to accommodate specific requests, out of fairness to all fans. Please do not contact the Comerica Theatre with this type of request.

Where is lost and found?

If you had so much fun that you lost something during your time with us, please click HERE

Is there someone I can call day of show for set times?

On the day of the show you may call 602.379.2856 and if the information is available we will pass it on. Please keep in mind that the schedule is subject to change.

Is the venue available to rent for private events?

Arizona Federal Theatre is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information about renting, please email us, click here or call 602-379-2857.

What if I have a question that is not listed here?

Please email ArizonaFederalTheatre@livenation.com

Elevate to the best

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